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AFSOC launches 'one-stop shop' for computer issues

  • Published
  • By Ashley M. Wright
  • AFSOC Public Affairs
HURLBURT FIELD, Fla. --  Air Force Special Operations Command will launch the AFSOC Enterprise Service Desk to handle computer issues across the command, around the clock, starting April 30.

In the past, users either called their local communications focal point or found a unit Communications Support Technician . Now, one phone call will connect users to solutions for desktop and laptop problems, internet connectivity issues, printer, blackberry troubles and more.

"It is a single, centralized point," said Sean Whipple, AFSOC headquarters information technology project manager and lead for the service desk transition project. "We are here to help."

Currently, the CFP at Hurlburt Field experiences 70 to 90 calls per day, which does not include units that handle computer issues via CSTs, said Tech. Sergeant Bartolo Estrada, 1 Special Operations Communications Squadron NCO-in charge of the CFP.

The command-wide service desk can be reached at (850) 884-2666 for Hurlburt Field, Fla., and (575) 784-2666 for Cannon Air Force Base, N.M. Callers should select option one to reach a technician 24 hours a day, seven days a week, that will either troubleshoot the computer issue problem or refer callers to the proper organization for help.

In addition, AFSOC users needing IT support can email the Enterprise Service Desk to AFSOC.ESD@afsoc.af.mil

If users have any questions, please check the AFSOC Enterprise Service Desk websites linked directly off of the AFSOC SharePoint homepage. Or, visit the site https://teams.afsoc.af.mil/sites/servicedesk/default.aspx